After complaining (to Vera MacDonald, Lead Continence manager at the PCT) about the new nappies, she assured me that she would reinstate the Tena nappies for Laura. That was 4 weeks ago.
So today, with only 1 pack left, I went to Barrow Mill to pick up nappies for the next month. There was a chap behind the counter who was very unhelpful (not surprisingly he is leaving on Friday - good riddance!!), saying there was no new card for Laura and so no Tenas had been ordered. He offered to do nothing to help so I waited to speak to the much more helpful lady and she got Vera on the phone. She assured me she had sent a request through to Barrow but the girl who deals with it was off sick and the lady (Karen) covering her job was on holiday for a week and no-one else was allowed to operate the ordering system due to the lage amounts of money involved!! Yeah right, let's hope they don't both go under a bus then as they have no Plan B.
So it looked like I was going to have to accept the Euron (yukky) nappies until an order could be done next week, but good old Vera took herself down to the depths of Coalville Health Centre and found me three packs of Tenas in Laura's size! So I just have to trek over to Coalville to collect them. At least these will last for a couple of weeks and Vera promises that she will speak to Karen on Monday and make sure she places the order - I'm not holding my breath and may well nip into Barrow and speak to her myself! Apparently the ordering can only be done on a Monday for deliveries the following Monday, so very unresponsive system that is too. Good old NHS, gotta love it!
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